Summary: The Corporate Branch Manager oversees the entire Corporate Branch banking operation and leads the branch team’s sales and service activities. The Corporate Branch Manager is responsible for developing and cultivating long-term business and consumer relationships to ensure branch sales growth and customer retention through continuous networking activities and professional visibility in the community. Responsibilities also include motivating and developing the entire team to meet branch goals.
SALES – 40% -Develops and cultivates long-term business and consumer relationships to ensure Branch sales growth and customer retention. -Focuses on branch deposit generation. -Acts as a business partner to the Commercial Lenders, Home Loan Lenders, and Investment Representative by focusing on cross-selling opportunities. -Develops and maintains a database of high profile customers and closely manages those relationships. -Actively participates in the community in order to market and promote Bank products and services while expanding the customer base. -Serves as lender of consumer products.
COACHING/PERFORMANCE MANAGEMENT – 25% -Ensures staff members are fully informed on organizational development, objectives, policies and procedures. -Actively coaches staff & ensures transfer of learning necessary for employee development and engagement. -Meets with staff on a regular basis to provide leadership, direction and performance feedback. -Regularly documents performance and prepares and administers performance evaluations in a timely manner. Determines merit increases for branch team members. -Works directly with the branch team to identify the needs of our customers.
SERVICE – 20% -Makes concentrated effort to resolve issues or refer to appropriate employee to guarantee customer satisfaction and retention. -Assists in resolving customer issues in a tactful, effective manner and explains First Bank Financial Centre policies. -Ensures the staff delivers distinctive customer service. -Works to resolve internal and external customer issues promptly and courteously.
ADMINISTRATIVE/OPERATIONAL – 15% -Oversees deposits and fee income. -Ensures compliance with all banking laws and regulations. -Ensures budget goals are met on a quarterly basis. -Creates standard and ad-hoc reports. -Oversees operating budgets, business planning and strategic development within the Branch. -Assists in developing the Branch business plan. -Serves on project teams as requested by senior management.
Required Skills and Experience: -Bachelor’s degree or equivalent work experience -Minimum of 9 years of experience in a retail banking environment -Minimum 7 years of management experience in retail banking -Minimum of 4 years of consumer lending experience -Proficiency with Word and Excel -Possesses an NMLS ID or meets the NMLS licensing requirements
Preferred Skills and Experience: -Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace -Thorough knowledge of the bank's products and services -Thorough knowledge of bank regulations and policies -Strong background in sales and sales management practices -Thorough knowledge of human resources issues, including performance management and training/development -Proven track record of developing and coaching high performance sales and service teams
As a true community bank, we enjoy the opportunity and privilege to have a positive impact on the communities we serve. With over 10,000 volunteer hours and more than $200,000 donated annually to local nonprofits and community organizations, we mean it when we say our customers and communities are a part of the fabric of our organization. We’re not just your bankers, but your neighbors and friends... too. Our employees live and work in the communities we serve making our stake in your success even greater.
While we consistently strive to provide best-in-class financial products and services that fit your needs and lifestyle, our commitment runs so much deeper than that.